Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and pgplus ("pgplus", "we", "us", "our"), the operator of the online gaming platform accessible at pgplus.cam ("Platform", "Site", "Service"). These Terms govern all aspects of your use of the pgplus Platform, including account registration, deposits, wagering, withdrawals, bonus claims, and all other interactions with the Service.

By registering an account, logging in, depositing funds, or placing any wager on the pgplus Platform, you acknowledge that you have read and understood these Terms and that you agree to be bound by them. This agreement is effective from the date of your account registration and continues for the entire duration of your relationship with pgplus.

pgplus reserves the right to update, amend, or replace these Terms at any time. Continued use of the Platform following notification of any change constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. Where a change materially affects your rights or obligations, pgplus will provide reasonable advance notice to your registered email address.

These Terms should be read together with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated into this Agreement by reference.

To be eligible to open and maintain an account on the pgplus Platform, you must satisfy all of the following conditions at the time of registration and throughout the duration of your account:

1. You are at least 21 years of age as required under applicable Philippine gaming laws and regulations;
2. You are a natural person — accounts may not be registered by corporations, partnerships, associations, or other legal entities;
3. You are accessing the Platform from a jurisdiction where online gaming is lawfully permitted, and you are not prohibited by any applicable law or regulation from participating in real-money gaming;
4. You are not a current employee, director, officer, consultant, or contractor of pgplus, nor an immediate family member of any such individual;
5. You have not previously had an account on the pgplus Platform that was terminated for violation of these Terms;
6. You are acting on your own behalf and are not acting as an agent, nominee, or representative of any third party;
7. You are not under any court-imposed financial restriction, guardianship order, or self-exclusion arrangement that would prohibit participation in gambling activities.

pgplus reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable period may result in account suspension or termination and forfeiture of any funds not yet withdrawn.

Geographic Restrictions

The pgplus Platform is operated primarily for and directed toward players in the Philippines. Players accessing the Platform from jurisdictions where online gaming is illegal or restricted do so at their own risk and legal responsibility. pgplus makes no representation that access to the Platform is lawful in any jurisdiction other than the Philippines, and disclaims all liability arising from access by players in restricted jurisdictions.

Each eligible individual may register only one (1) account on the pgplus Platform. The opening of multiple accounts by the same individual is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances therein.

Registration Information

During registration, you are required to provide accurate, complete, and current information, including but not limited to your full legal name, date of birth, Philippine residential address, valid email address, and mobile telephone number. You agree to maintain the accuracy of this information and to update it promptly upon any change.

Providing false, inaccurate, or misleading registration information — including in particular any misrepresentation of your age — is a material breach of these Terms and will result in immediate account termination and forfeiture of all funds.

Know Your Customer (KYC) Verification

pgplus is required to verify the identity of its players in accordance with applicable anti-money laundering regulations and responsible gaming obligations. You agree to provide, upon request and within the timeframe specified by pgplus, documentary evidence to verify your identity, age, address, and source of funds. Acceptable documents include, but are not limited to:

• Philippine national government-issued identification (Philippine National ID / PhilSys, passport, driver's license, UMID, SSS ID, PRC ID)
• Proof of current residential address (utility bill, bank statement, or government correspondence dated within 90 days)
• Source of funds documentation where required by applicable regulations or internal risk assessment
• Selfie or live photograph as directed by the pgplus verification team

Withdrawals above applicable thresholds will be held pending successful completion of KYC verification. pgplus will not be liable for any delay in processing withdrawals resulting from a player's failure to provide required verification documentation in a timely manner.

You are solely responsible for maintaining the confidentiality of your pgplus account credentials, including your username, password, and any two-factor authentication codes. You must not share your account credentials with any third party under any circumstances.

You agree to notify pgplus immediately upon becoming aware of any unauthorized access to your account or any security breach affecting your account credentials. pgplus recommends enabling two-factor authentication, available through your account security settings, to provide an additional layer of protection.

pgplus accepts no liability for any loss or damage arising from your failure to maintain the security of your account credentials, or from unauthorized access to your account that occurred as a result of your own negligence or failure to follow pgplus's security recommendations. All activity conducted through your account credentials will be treated as authorized activity unless pgplus has been notified in advance of a suspected compromise.

Sessions on the pgplus Platform automatically expire after a period of inactivity as a security measure. pgplus reserves the right to require re-authentication at any time for security purposes, including for high-value transactions.

Deposits

All deposits made to your pgplus account must originate from a payment method registered in your own name. pgplus does not accept third-party deposits. Accepted deposit methods include GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment channels as updated on the Platform from time to time.

Deposits are credited to your pgplus wallet upon confirmed receipt and verification of the incoming transaction. pgplus is not responsible for delays caused by third-party payment processors, bank processing times, or circumstances beyond our reasonable control. All account balances are denominated in Philippine Pesos (PHP / ₱).

Withdrawals

You may request a withdrawal of your available balance at any time, subject to the following conditions:

• Your account has completed the applicable KYC verification requirements;
• Your account is in good standing and not subject to any investigation, suspension, or freeze;
• The withdrawal amount does not include any bonus funds that have not yet met applicable wagering requirements;
• The withdrawal is directed to a payment method registered in your own name — pgplus does not process third-party withdrawals under any circumstances.

pgplus processes withdrawal requests as promptly as operationally possible. Standard GCash and PayMaya withdrawals are typically processed within minutes of approval. Bank transfers follow applicable interbank settlement schedules. pgplus may require additional verification for large withdrawals at its reasonable discretion.

Anti-Money Laundering

pgplus maintains a strict anti-money laundering policy. Any attempt to use the pgplus Platform to launder money, structure transactions to avoid reporting requirements, or engage in any other activity that may constitute a money laundering offence under Philippine law is strictly prohibited and will result in immediate account termination, forfeiture of funds, and reporting to appropriate Philippine authorities including the Anti-Money Laundering Council (AMLC).

pgplus offers various bonuses and promotional incentives to its players from time to time. All bonuses and promotions are subject to specific terms that will be published at the time of the offer. By claiming any bonus, you agree to the applicable bonus terms in addition to these general Terms & Conditions.

General Bonus Rules

• All bonus offers are subject to wagering requirements that must be satisfied before any bonus-derived winnings may be withdrawn. Wagering requirements will be clearly stated in the specific bonus terms;
• Bonuses are credited to a separate bonus balance and are not withdrawable as cash until applicable wagering requirements have been fully completed;
• A player may only claim a welcome bonus once across the lifetime of their account on the pgplus Platform. Attempting to claim a first-deposit bonus through multiple accounts constitutes bonus abuse;
• pgplus reserves the right to modify, suspend, or terminate any bonus or promotion at any time without prior notice to players who have not yet claimed the bonus;
• Bonuses expire as specified in the applicable bonus terms. Expired bonus balances and any associated wagering progress are forfeited without compensation;
• pgplus reserves the right to withhold bonus amounts and any winnings derived therefrom where there is evidence of bonus abuse, system exploitation, or violation of these Terms.

Bonus Abuse

pgplus defines bonus abuse as any strategy, technique, or pattern of play designed to exploit bonus offers in a manner inconsistent with genuine entertainment use. Indicators of bonus abuse include, without limitation: placing wagers solely on games or outcomes excluded from wagering requirement calculations; opening multiple accounts to claim the same promotion; coordinating wagers with other players to guarantee bonus completion; or any other approach that pgplus reasonably determines to be exploitative. pgplus reserves the right to void bonuses and associated winnings where bonus abuse is identified.

Each game available on the pgplus Platform is governed by specific game rules, which are accessible within the game interface prior to commencement of play. By playing any game, you confirm that you have reviewed and understood the applicable game rules. pgplus accepts no responsibility for losses incurred as a result of a player's failure to understand game rules before playing.

Random Number Generators

All RNG-based games on the pgplus Platform use certified random number generator software that has been independently tested and verified by a qualified third-party testing laboratory. The certified RTP for each game is displayed in the game information panel. pgplus does not modify certified RNG settings after audit, and live dealer games use physical equipment that precludes algorithmic manipulation of outcomes.

Technical Malfunctions

In the event of a technical malfunction — whether in a game, server, software, communications link, or any other component of the Platform — pgplus reserves the right to void any bets placed during or immediately prior to the malfunction period. Any winnings arising from a technical error, software fault, or system failure that results in outcomes inconsistent with the intended game parameters are void and will not be paid. The determination of whether a malfunction has occurred and the appropriate remedy lies solely with pgplus, subject to the dispute resolution process set out in Section 13.

Connectivity

pgplus is not responsible for losses, interruptions, or delays arising from your internet connection, mobile network quality, device performance, or any other factor outside pgplus's reasonable control. If connectivity is lost mid-session in a live dealer game, the outcome recorded by the pgplus server at the time of disconnection shall be the binding result.

The following activities are strictly prohibited on the pgplus Platform. Engaging in any prohibited activity constitutes a material breach of these Terms and may result in immediate account suspension, termination, forfeiture of funds, and referral to relevant authorities:

• Multiple accounts: Registering or operating more than one account on the pgplus Platform, whether in your own name or under any alias;
• Underage participation: Attempting to access or use the Platform when under 21 years of age, or providing false age information during registration;
• Fraud and misrepresentation: Providing false personal information, impersonating another person, or submitting fraudulent documentation;
• Collusion: Coordinating with other players to gain an unfair advantage in poker, live dealer games, tournaments, or any other competitive game format;
• Chip dumping: Intentionally losing chips or game credits to another player or account in a coordinated manner;
• System exploitation: Using any software, bot, algorithm, artificial intelligence tool, or other automated mechanism to interact with the Platform in a manner that circumvents the intended player experience;
• Chargebacks: Initiating a chargeback or payment reversal with your bank, GCash, or any other payment provider in respect of a valid deposit made to your pgplus account;
• Money laundering: Using the pgplus Platform for any activity that constitutes money laundering, terrorist financing, or any other financial crime under Philippine law;
• Harassment: Engaging in abusive, threatening, or harassing conduct toward pgplus staff or other players through any communication channel;
• Commercial use: Using the Platform for any commercial purpose, including operating a betting syndicate or accepting wagers from third parties through your pgplus account.

pgplus is committed to promoting responsible gaming and takes its obligations to player welfare seriously. Gambling is intended to be a form of entertainment. If it ceases to be entertaining and starts causing financial, emotional, or social harm, it is important to seek help promptly.

Players may request self-exclusion from the pgplus Platform at any time by contacting our support team via live chat. Self-exclusion requests are processed immediately upon verification of your identity and will prevent access to your account for the duration of the exclusion period you choose. Minimum self-exclusion periods and reinstatement procedures are governed by our Responsible Gaming Policy.

During an active self-exclusion period, pgplus will not process any account reinstatement requests regardless of the circumstances cited. This policy exists to protect players during periods of recognized vulnerability. pgplus also reserves the right to impose protective limits or mandatory cooling-off periods on accounts that display patterns consistent with problem gambling behavior.

If you are concerned about your gambling behavior or that of someone you know, please visit our Responsible Gaming page for tools, resources, and support organization contacts.

pgplus reserves the right to suspend, restrict, or terminate any account, and to void any pending bets and withhold any balance therein, in the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Failure to satisfactorily complete identity verification within a reasonable period;
• Evidence or reasonable suspicion of fraudulent activity, collusion, system exploitation, or money laundering;
• Instigation of a chargeback or payment dispute against a valid pgplus transaction;
• Evidence of underage participation;
• Requirements of applicable law, regulatory order, court order, or direction from a competent authority;
• Reasonable belief that continued operation of the account poses a risk to the integrity of the Platform or to other players.

Where an account is terminated for reasons other than a breach of these Terms, any verified real-money balance (excluding bonus funds not yet meeting wagering requirements) will be returned to the player via their last-used payment method within a reasonable timeframe, subject to completion of any pending investigations and KYC requirements.

Players who wish to close their account voluntarily may do so by contacting pgplus support. Voluntary account closure does not entitle any player to a reversal of losses or wagers placed in accordance with these Terms.

All content on the pgplus Platform — including but not limited to software code, game interfaces, graphics, logos, trademarks, text, images, audio, video, data compilations, and the overall look and feel of the Platform — is the property of pgplus or its licensors and is protected by applicable intellectual property laws, including the Intellectual Property Code of the Philippines (Republic Act No. 8293).

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the pgplus Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. You may not copy, reproduce, modify, distribute, publicly display, create derivative works from, or commercially exploit any content from the pgplus Platform without express prior written authorization from pgplus.

All game content made available on the pgplus Platform is licensed from third-party game providers and is subject to those providers' intellectual property rights. pgplus makes no claim of ownership over third-party game content.

The pgplus Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable Philippine law, pgplus disclaims all warranties, express or implied, including without limitation any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

pgplus does not guarantee that the Platform will be available continuously or without interruption, that all software will be free of errors or defects, or that any particular game outcome will occur. Scheduled and emergency maintenance may result in temporary unavailability of the Platform or specific features.

To the maximum extent permitted by applicable law, pgplus's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount of verified deposits made by you to your pgplus account in the thirty (30) days immediately preceding the event giving rise to the claim.

pgplus shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of opportunity, or loss of goodwill, arising out of or in connection with your use of or inability to use the Platform, whether based in contract, tort, or any other legal theory.

If you have a dispute or complaint regarding any aspect of the pgplus Platform, including game outcomes, account decisions, payment transactions, or bonus determinations, you should follow the procedure set out below:

1. Step 1 — Contact Customer Support: Submit your complaint to pgplus via live chat or email at [email protected], providing full details of the issue including your account username, relevant dates and times, and any supporting documentation. pgplus will acknowledge receipt of your complaint within 24 hours.
2. Step 2 — Formal Review: If your complaint is not resolved to your satisfaction at Step 1, you may request escalation to pgplus's formal dispute resolution team, who will conduct a full review and provide a written determination within 14 business days of escalation.
3. Step 3 — Independent Resolution: If pgplus's determination at Step 2 does not resolve your complaint to your satisfaction, you may seek resolution through applicable dispute resolution mechanisms available under Philippine law.

Any dispute relating to specific game outcomes will be investigated using server-side game logs, which constitute the definitive record of game events and will be used as the primary evidence basis for any dispute determination. Where server logs show a result that differs from what a player's local device displayed, the server log result prevails.

Any legal proceedings arising out of or in connection with these Terms must be filed within one (1) year of the date on which the cause of action arose. Claims filed after this period are time-barred.

pgplus reserves the right to amend, modify, or replace these Terms at any time. Where a proposed amendment materially affects players' rights or obligations, pgplus will provide at least seven (7) days' advance notice via email to the address registered to your account, or by prominent notice on the Platform, prior to the amendment taking effect.

Non-material amendments — including but not limited to typographical corrections, clarifications that do not alter the substance of a provision, and additions of new game categories that are already covered by the existing scope of these Terms — may take effect immediately upon publication without prior notice.

Your continued use of the pgplus Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you disagree with any amendment to these Terms, your sole remedy is to cease using the Platform and request voluntary account closure in accordance with Section 10.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

Any legal action or proceeding arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of the Philippines. You irrevocably consent to personal jurisdiction and venue in Philippine courts for this purpose.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unenforceable, or contrary to law, that provision shall be severed from the Agreement, and the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced, to the extent possible, with a valid provision that most closely reflects the intent of the original provision.

The failure of pgplus to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver by pgplus of any specific breach shall not constitute a waiver of any subsequent breach of the same or any other provision.

If you have any questions about these Terms & Conditions, or if you wish to submit a complaint, provide feedback, or request clarification on any provision, please contact the pgplus support team through any of the following channels:

• Email: [email protected] — for formal complaints and written inquiries
• Live Chat: Available 24 hours a day, 7 days a week, 365 days a year through the pgplus.cam Platform interface
• Response Time: pgplus commits to an initial response within 2 hours for all support inquiries

For responsible gaming support, self-exclusion requests, or account restriction queries, please also refer to our Responsible Gaming page, which contains dedicated resources and contacts for players who may be experiencing difficulties with their gambling behavior.